Privacy Policy
Last updated: October 2026
Minds-Bridge is a technology platform that connects clients with independent psychologists and supports the session booking process. Minds-Bridge does not itself provide psychological or medical services and does not make clinical decisions.
This Privacy Policy explains what information we collect, why we need it, how we use it, and how we protect it. We aim to follow Georgian personal data protection law and GDPR-aligned principles, including lawfulness, transparency, purpose limitation, data minimisation, accuracy, storage limitation, security, and respect for user rights.
What Minds-Bridge does today
In Phase 1, Minds-Bridge lets clients view specialist profiles, choose an available time, submit a session booking request, receive booking confirmations and other emails, and coordinate payment and session details with the platform administration.
The platform provides client booking pages and therapist dashboards. It does not provide client accounts, online card payments, clinical records, automated diagnosis, or AI-based clinical features. Minds-Bridge may embed or link to Mari, a separate support chat, to help visitors understand the website and booking process.
Information we collect
When you book a session, we collect your name, email address, phone number, selected specialist, selected time, session type, language preference, payment status, session price, platform commission and therapist payout records, and consent records.
If a parent, legal guardian, or legally authorised adult books a session for a client under 18, we collect the adult's contact details, relationship to the child, the child's first name and age, selected specialist, session time, an optional emergency contact, and the guardian declaration recorded at booking.
To verify your email address, we process the address and whether it has been verified.
We may also process technical information needed for platform operation and security, such as essential cookies, security logs, technical request records, and language settings.
Minds-Bridge does not currently collect or store card details because online card payments are not part of Phase 1.
Bookings for minors
Minds-Bridge does not allow children or teenagers to book sessions for themselves in Phase 1.
For clients under 18, a booking must be submitted by a parent, legal guardian, or legally authorised adult. The adult confirms that they have authority to arrange the session and understands that the selected therapist may verify consent and suitability before providing care.
Minds-Bridge records the guardian declaration for booking and administration purposes, but does not independently verify custody, guardianship, or identity documents unless this becomes legally or operationally required.
Why we use your information
We use your information to create and manage bookings, prevent double-booking, verify your email, send confirmations and reminders, coordinate payment status, calculate and track therapist payout records, create a Google Calendar event and online meeting link when applicable, and communicate with you about your session.
We use technical data only for platform security, system reliability, error diagnosis, and prevention of misuse.
Legal basis
We process booking data because it is necessary to provide the service you request.
If you voluntarily provide additional or sensitive information, we process it only to the extent needed to organise the session.
Sharing information
Your data may be shared only with people or organisations that need it to provide the service, including your selected specialist, authorised Minds-Bridge administrators, email and calendar providers, hosting and technical infrastructure providers, and providers or staff involved in payment coordination.
For minor bookings, limited guardian and child booking information is shared with the selected therapist so the therapist can contact the adult, verify consent where needed, and decide whether the session is appropriate.
Minds-Bridge does not sell personal data and does not use personal data for advertising purposes.
International services
Minds-Bridge uses technology providers including Cloudflare, Resend, and Google Calendar/Meet when calendar events or online meeting links are created. In some cases, data may be processed outside Georgia, subject to appropriate technical and security safeguards.
Cookies
At this stage, we use only essential cookies and local browser storage needed to remember language preference, support administrator authentication, provide security, and remember the cookie notice.
We do not currently use marketing or advertising cookies. If we add analytics or marketing cookies later, we will update this policy and request appropriate consent where required.
Data retention
We keep booking contact details only as long as needed to arrange and administer the booking, provide related support, resolve a dispute, or meet a legal obligation. When they are no longer needed, we delete or depersonalise them unless the law requires us to retain them.
Where Georgian law requires accounting records to be kept, we retain the relevant financial and accounting documents for at least six years after the end of the relevant accounting period. This applies to required accounting records, not automatically to every booking detail.
Email-verification records expire after 10 minutes and are deleted by a scheduled cleanup. Email and calendar providers may retain copies under their own policies. Deleting data from active systems may not immediately remove backup copies.
Security
Minds-Bridge uses reasonable technical and organisational measures to protect personal information, including HTTPS, access controls, administrator authentication, and secure infrastructure.
However, no transmission of data over the internet can be guaranteed to be completely secure.
Your rights
You have the right to request access to your data, correction of your data, deletion where permitted by law, restriction of processing, withdrawal of consent where processing is based on consent, and, where applicable, contact the Georgian Personal Data Protection Service.
For privacy questions or requests, email mindbridgegeorgia@gmail.com or call +995 599 409 979.
Data responsibility
In Phase 1, Minds-Bridge is responsible for the platform booking, payment administration, commission, and payout records it collects and manages. This may be refined as the business structure, therapist agreements, and payment model are reviewed legally before accepting real clients.
Emergency notice
Minds-Bridge is not an emergency assistance or crisis intervention service.
If you or another person is in immediate danger, contact the relevant emergency service.